How can we help?


Can I Create An Account

Register for an account here.

• Track your orders and review past purchases
• Save your addresses for quicker check out
• Manage your account details, address book and email preferences

How can I purchase Casaveve products?

Casaveve is sold exclusively at To see our stockist locations click here. Be the first to know about new collections, restocks, and more by signing up for emails.

How do I contact Casaveve's Customer Service?

You can contact us through our email; you can also fill out the form on our Contact Us page here!

Turnaround time is 1-2 business days

Returns & Exchanges

Can you help with a damaged product?

We apologize that you received a damaged item. Please send a photo of the damaged product to with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 30 day return window cannot be returned or refunded.

Can I exchange my item?

We are able to offer exchanges if the product is returned in the same condition & with the tag on. We recommend requesting a return for the item you'd like to return & placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.

Where is my return?

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

Ordering & Tracking

Once an order is placed, please allow one to two business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online.

My Package Is Missing, Can You Help?

Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.

Do You Ship Internationally?

Yes, we offer standard and express shipping options to most countries. Once you enter your delivery address at checkout, the addres will be able to automatically pick it up. If you require help please contact


We accept a wide range of payment card facilities, American Express, Diners Club International, Mobicred, PayPal, a host more, please check out the bottom of the home page and upon checkout.

Size & Care


Different styles will fit slightly differently on the body, depending on the cut.

Check out the size guide on each and every item on product page.


• Hand wash is ideal, do this when you can​
• If you cannot hand wash, a mesh lingerie bag should be used in the washing machine​ for smaller garments
• Machine Wash Cold With Like Colors, Only Non-Chlorine Bleach When Needed, Tumble Dry Low, Cool Iron As Needed